Nat’s Nail Box — Shipping Policy

FREE SHIPPING ON U.S. ORDERS OVER $80 💕📦

Thank you for supporting our small mother-and-daughter business! Every Nat’s Nail Box order is carefully prepared and packaged with love. Please review our shipping information below before placing your order.

💅 Processing Time

Our press-on nails are handmade and hand-painted, so please allow 3–5 business days for processing before your order ships.

For custom or made-to-order sets, additional production time may be required. If your selected set is not currently in stock, we will make it especially for you.

Please note: Processing time is separate from shipping time. Shipping begins once your order has been completed and handed to the carrier.

📦 Shipping — United States

Orders are shipped from California using USPS or another available shipping carrier.

Estimated delivery times after your order ships:

• USPS First-Class Mail: approximately 1–5 business days
• USPS Priority Mail: approximately 1–3 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, or other circumstances outside of our control.

🌎 International Shipping

International orders may be shipped using DHL Express or another available international carrier, depending on the destination and shipping option selected.

Estimated delivery times after your order ships:

• Canada: approximately 1–2 business days
• United Kingdom: approximately 2–3 business days
• Australia: approximately 3–4 business days
• Other international destinations: delivery times vary by destination

International delivery times are estimates and may be affected by customs processing, local postal services, holidays, weather, or other circumstances beyond our control.

When available, DHL On Demand Delivery may provide shipment notifications and estimated delivery information. Please make sure your phone number and email address are correct when placing your order.

🧾 International Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their destination country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Nat’s Nail Box is not responsible for delays caused by customs or for any customs fees, duties, or taxes charged by the destination country.

If an international customer refuses delivery because of customs fees or other charges, the customer may be responsible for the original shipping costs, return shipping costs, customs fees, duties, and other applicable charges. Refunds may not be available in these circumstances.

📍 Incorrect or Incomplete Shipping Information

Please double-check your shipping address, email address, and phone number before completing your order.

Nat’s Nail Box is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has shipped.

📬 Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking information shows that it has been delivered, Nat’s Nail Box is not responsible for packages that are lost or stolen after delivery.

If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly using your tracking number. We are happy to assist with the information available to us.

💕 A Little Note From Us

Because every set is handmade and hand-painted, we take the time needed to make sure your nails are beautiful and carefully prepared before they leave our hands.

Thank you for your patience and for supporting Nat’s Nail Box, our mother-and-daughter small business. Every order means so much to us! 💅💕