Returns, Exchanges & Refunds

We want you to love your Nat’s Nail Box! 💕 Because our press-on nails are handmade and hand-painted, we have a few guidelines to make sure our return process is fair and easy for everyone.

Cancellations

We accept order cancellations within 24 hours of purchase.

After 24 hours, your order may already be in production or preparing for shipment, so cancellations may no longer be possible.

Please contact us as soon as possible if you need to cancel your order.

Returns & Exchanges

We accept returns or exchanges within 14 days of delivery for eligible items.

To be eligible for a return or exchange, the item must:

Be unused and unworn
Be in its original condition
Be returned in its original packaging
Be returned within 14 days of delivery

Please contact us before sending anything back so we can provide return instructions.

Custom Orders & Custom Sizes

Because custom designs and custom-sized nail sets are made specifically for you, all custom orders are final sale and are not eligible for returns, exchanges, or refunds.

This does not apply if the item arrives damaged, defective, or is not the item you ordered.

Incorrect Size

Please carefully review our sizing guide before placing your order.

Nat’s Nail Box is not responsible for incorrect sizing selected by the customer. We cannot accept returns or provide refunds simply because the wrong nail size was ordered.

If you are unsure about your size, please contact us before placing your order. We are happy to help!

Handmade Variations

Each set is handmade and hand-painted, so slight variations in color, pattern, shape, or artistic details may occur.

Colors may also appear slightly different depending on your screen or device. These natural variations are part of the handmade nature of our products and are not considered defects.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If the issue is confirmed, we will work with you to provide an appropriate solution, such as a replacement or remake, at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

For approved returns that are not related to an error or defect, the cost of return shipping may be deducted from your refund or paid by the customer.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Final Sale Items

The following items are not eligible for return, exchange, or refund:

Custom-designed nail sets
Custom-sized nail sets
Used or worn nail sets
Items damaged through improper use, application, or removal
Items returned outside the 14-day return period
Items that do not meet our return requirements

Need Help?

If you have questions about a return, exchange, or refund, please contact us with your order number and a description of the issue.

Email: Natsnailbox@gmail.com

We’re a small mother-and-daughter business, and we truly appreciate your support, understanding, and patience. Every Nat’s Nail Box order is made with love and care. 💅💕